Privacy Policy

Last updated 19.06.2020

Purpose

This Privacy Statement is intrinsically linked to the General Terms & Conditions of VEDAMO EAD (Provider). It aims to explain to Users what personal data we collect, process, store, and share through our online interfaces and applications (collectively and separately referred to as the "Site") owned and controlled by VEDAMO in connection with the provision of services. It also provides information about the rights that consumers have in relation to the processing of personal data by the Provider. Please read this text carefully to get acquainted with our views and practices. If you do not understand some aspects of our privacy policy, do not hesitate to contact us at support@vedamo.com. The use of the Site is also governed by our Terms and Conditions.

VEDAMO is GDPR and FERPA compliant.

By continuing to browse our website, you are agreeing to the following:

Please note that by providing personal information, you acknowledge and agree that we will collect, store, process, and share your personal information in accordance with this Privacy Policy and our Terms of Service, as well as with the requirements of applicable law. If you do not agree to these terms, please do not provide us with personal information. If you choose not to submit any personal information when requested or withdraw your consent, we may not be able be provide you with the services offered on our Site.

What information do we collect?

The Provider may collect your information so that we can constantly improve our products and provide you with the best possible service. It is important for Users to be aware of the type of information that the Provider collects.

Аggregate Information

The aggregated information that the Provider collects is such data by which it is not possible for a particular user to be to identified. Such sort of information is also: time zone; the connection speed of the user to the servers of the Provider; network connection data, and so on.

Personal Information

We collect personal information when you create an account, update or modify the information in your account, buy service, fill out a survey, subscribe to the Email Updates, send us emails, and/or participate in other services on our Site. We may use the provided personal information in order to respond to your inquiries, to provide specific services that you have selected, or to send you marketing communication after being granted your explicit consent. Part of this information is provided directly by you, for instance, when you create an account at www.vedamo.com, contact our support, or take part in an online session. Some personal information we receive through your activities on our website and services. We typically collect this information through automated technologies such as cookies. You have the option to control whether or not cookies are accepted by your browser. Most browsers offer instructions on how to disable the use of cookies, although you may not have access to all the features of this website if you do so. See your browser’s “help” button on how to do this. We may also partner with one or more third-party networks to collect information, and protect it according to the practices described in this statement, as well as any additional restrictions imposed by the data source. These sources vary over time, but include the following:

  • Social networks - when you use your existing social network account;
  • Service providers who help us determine the location of your IP address;
  • Partners with whom we offer joint services or are engaged in joint marketing activities;
  • Other.

If you choose not to submit any personal information when requested, we may not be able to fully provide you with certain services and personalized features, and may limit the special offers we can offer. The various types of information that we collect from you depends on the services you use and the way you interact with us. The data we collect may include the following:

  • Personal contact information - we collect your name, email address, telephone, address, and other similar contact details;
  • Identification data - we collect your account login information, password and username, and security email address used to authenticate and access your account;
  • Demographic information - this includes any information that describes your demographic characteristics, such as age, gender, country, and preferred language;
  • Location data - includes your location obtained from your IP address or data that indicates a specified or associated with you physical address;
  • Device data - we collect and use device information through which you access and use our products and services, including information that your browser or the mobile app sends when you are using it. This data may include your unique device identifier, IP address, your browser type and configuration, the date and time of your use of the product or service, language preferences, and cookie data. 
  • Payment information - we provide you with the opportunity to pay our services with debit and credit cards through a payment service provider. Please note that only the payment service provider collects and processes the full information from your debit and credit cards.
  • Content - We collect content from your files and communications in order to provide you with the services you have requested, including: when you share a file in the Virtual Classroom or in the Learning Management System, use the chat features provided in the virtual classroom, or send and receive messages in the Learning Management System.
  • We also collect the information that you provide us with and the content of the messages you send to us, such as feedback, inquiries, and additional information. When you contact us, phone calls and chat sessions with our representatives can be viewed or recorded.
  • Video and audio recordings - In order to provide our services, we store video and audio archives from the sessions held in the virtual classroom with the explicit consent of the User.

How and Why Do We Process Personal Data?

The Provider collects personal information in various ways. In most cases, we receive information directly from the Users in order to provide them with customer service, including responses to your inquiries. Personal information is collected during the following circumstances:

  • When a User registers on our website
  • When implementing pre-contractual and contractual arrangements
  • In the case of, or in connection with, performance, modification, completion, or termination of the use of a service (when executing requests from Users, in the course of customer service, etc.)

The collection of personal data is done in order to:

  1. Process necessary information so that we may improve and provide the relevant services:
    • We process User and customer data to ensure that the services provided are consistent with the concluded contracts.
    • We process User and customer data so that we can provide them with the agreed upon services.
    • We process User and customer data for customer service purposes in view of performance of the agreed services, including for the purpose of the identification (including physical one) of each User by our customers for the normal pursuit of their business activities.
  2. Fulfill legal obligations:
    • We process personal data in accordance with applicable law, which states that we are obliged to provide information to competent authorities.
    • We process the data of our Users when we are obliged to assist competent state and/or municipal authorities in conducting inspections.
    • We process consumer data in order to comply with obligations arising from accounting and tax legislation.
  3. Process data that is necessary to protect the interests of the Provider:
    • We process personal data when conducting internal analyses to improve the services offered by the Provider and to develop new ones.
    • We process the personal data of consumers to investigate consumer satisfaction with the Provider's services.
    • We process the personal data of Users in marketing campaigns, subject to the explicit consent of the User to be involved in such initiatives.
    • We process personal data when it is necessary to settle legal disputes.
    • We process personal data if we consider it necessary to investigate, protect, or take action in connection with illegal or suspected illegal activities, as well as to protect and assert the rights, property, or security of the Provider.

To Whom Do We Disclose Your Personal Information and Under What Conditions?

We share personal data with your consent or based on the need to provide a service to:

  1. Personal data processors - Personal data processors are individuals that process your personal data submitted by you on behalf of the Provider on the basis of an agreement. They are not allowed to process personal data for purposes other than the performance of the work assigned to them by the Provider. These include law firms, accounting companies, or other providers of consulting services.
  2. Customers of the Provider - We use Users’ information on behalf of and under the instruction of our customers, with which the Users have established relationships in connection with the delivery of customers’ services and who therefore administer Users’ personal and other data. We use and share the information in accordance with our agreement with our customers in order to operate, maintain, and provide the features and functionality of the products and services. Our customers have the right and the obligation to determine additionally how Users’ information is used depending on the relationships established with g the relevant Users.
  3. Partners of the Provider - In order to provide certain services to its Users , the Provider concludes contracts with third parties (partners). In connection with the provision of relevant services, it is sometimes necessary to provide the relevant partners with the personal data of consumers. An example of this is when a User decides to take advantage of the built-in Chat Channel on the Site to send a request to the Customer Service Department. In this case, it is necessary for the Provider to provide the personal information of the user to Zendesk.
  4. Banks and payment institutions - in connection with the processing of payments to consumers executed by bank or through a payment institution, it is necessary to exchange data between the Provider and the respective bank or payment institution.
  5. Competent authorities in relation to the fulfillment of statutory obligations.
  6. Third parties in connection with the transformation, merger, or transfer of units.

External Links

For your convenience, we may provide links to sites that are maintained by organizations other than the Provider ("Third Parties"). We do not provide your personal information to Third Parties without your explicit consent. We do not accept and are not responsible for third-party privacy statements. If you choose to click on a link to a third-party page, you should familiarize yourself with their privacy policy and check how the Third Party will collect and use your personal information.

Privacy and Security of Personal Information

The confidentiality and security of your information is of paramount significance to us. We use industry-standard physical, technical, and administrative security measures that ensure the confidentiality and security of your personal information, which we will not share with Third Parties except in the cases stated in this statement or when we are confident that such sharing is necessary in particular cases, such as preventing abuse or malicious action. All of the information that you exchange with the Site is encrypted using industry-standard SSL protocol, as any other webpage in the system is available exclusively via https://www.vedamo.com. However, it is your obligation to secure login data credentials.

Storing, Updating, or Deleting Your Personal Information

The Provider stores personal data for Users for as long as is necessary to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws. In order to meet our tax and accounting obligations, data about a User is retained for a period of 11 years from the termination of their last contract. Upon the expiration of the deadlines for the processing of personal data, the data is anonymized or deleted/destroyed unless:

  • The relevant User has exercised their right to request the limitation of the processing of personal data relating to them.

Users have access to their personal information and can confirm that they are correct and up-to-date, as well as whether or not to receive materials from us or our partners through our Site by visiting their profile. They can also contact us at support@vedamo.com. We strive to respond promptly to each email, but it is possible that there might be exceptions. Keep in mind that we store residual information in our databases, access registers, and other arrays, and this information may or may not contain your personal information. If you have questions about privacy, unresolved issues, or complaints, you can contact us at support@vedamo.com.

Customer Rights

  1. Users have the right to access the personal data relating to them:
    • Users are entitled to obtain information from the Provider on whether personal data relating to them is being processed. If so, Users have the right to access the relevant data.
  2. Customers have the right to correct the personal data they submit when it is inaccurate or out of date:
    • If the personal information processed by the Provider is inaccurate or outdated, Users are entitled to correct and update it.
  3. In some cases, Users may request the deletion of personal data when:
    • Personal information is no longer necessary for the purposes for which it was collected or processed.
    • The consumer has withdrawn their consent to the processing of personal data and there is no other legal basis for the processing of the same.
    • The User has the right to withdraw their consent to the processing of their personal data for the purpose of marketing without limiting their right to use the services provided by the Provider.
  4. The customer has the right to data portability:
    • Users have the right to obtain from the Provider the personal information that they submitted (such as the data provided when registering); this information shall be provided to the User in an organized, orderly, structured, and generally accepted electronic format (for example, in a .csv file).
  5. The right to appeal:
    • If a User considers that the Provider is violating any applicable legal regulations, it is advisable to initially alert the Provider. If adequate measures are not taken by the Provider, the User has the right to file a complaint with the Personal Data Protection Commission, and, after May 25, 2018, to a regulatory body within the EU.

Any User can exercise their rights by contacting the Provider at the specified email: support@vedamo.com

Data Protection for Minors

We are unconditionally confident in the protection of the personal data of minors. In this regard, we do not collect or maintain information on our Site about minors without the consent of their parents or guardians. If you are underage or a minor, please discuss your intention to use our services with your parents or guardians. We will take the necessary steps to remove personal information about a minor that has been submitted to our Site without parental or a guardian's consent as soon as we learn of the existence of such personal information.

Changes to the Privacy Policy

Keep in mind that we regularly review our privacy practices, meaning that this Privacy Notice is subject to change. Any change, addition, or alteration will take effect immediately upon being published on the Site. We will notify you of any significant changes to the Privacy Statement by posting a notice on the Site's main page within a reasonable period of time after the change was made and by editing the current date of this document (located at the top of this page). Please do not forget to regularly check this page in order to stay up to date with the current version of our Privacy Policy.